Refund Policy

I want this to be simple, so here's how refunds work for Alongpad. If anything here isn't clear, email me at hello@alongpad.com.

Changed your mind?

You can have a full refund within 14 days of your first payment. That's the first charge after your free trial ends. Just email hello@alongpad.com and I'll refund it in full.

After the first 14 days

You can cancel any time, and you keep using Alongpad until the end of the period you've paid for. After that the plan just doesn't renew. I don't refund part-used periods, so cancelling halfway through a month or a year won't get you money back for the rest of it.

The organisation owner can cancel from the Billing page in Alongpad (Billing, then Cancel plan), or through Link. The Terms of Service explain what happens to your data after you cancel.

If something went wrong on my side

If I got something wrong, for example a charge that shouldn't have happened, email hello@alongpad.com and tell me what happened. I'll sort it.

Who handles the payment

Alongpad is sold through Link, Stripe's checkout service, which is the reseller (merchant of record). So refunds go through Link too, the same way you paid.

Link has its own refund rules as well, and you can ask Link support directly. Nothing on this page takes away anything Link would give you under its rules.

Your legal rights

This policy is on top of your rights under the law. It doesn't affect your statutory rights, including any cooling-off period that applies where you live, for example in the UK or the EU.