Terms of Service

These are the terms for using Alongpad at alongpad.com. I've tried to keep them short and in plain English. If something isn't clear, email me at hello@alongpad.com and I'll explain it.

1. Who I am

Alongpad is run by me, James Graham, trading as Alongpad (part of AutomatedPanda). It's a one-person business, not a registered company. When these terms say "I" or "me", that's who they mean.

• Email: hello@alongpad.com

"You" means the business that signs up and pays for Alongpad (the "organisation"), and the person who creates the account on its behalf. By signing up, you confirm you're allowed to accept these terms for that business.

2. What Alongpad is, and who it's for

Alongpad is a shared workspace where an agency and each of its clients keep priorities, notes, comments and files together, each in their own brand.

Alongpad is for businesses. That includes freelancers and sole traders using it for their business. It isn't for personal or household use, and by signing up you confirm you're using it for your business. You need to be at least 18 to use it.

There are three kinds of people in an organisation:

• The owner is responsible for the account, the billing and for everyone they let in.
• Admins and members are the organisation's own team.
• Clients are the people the organisation invites into their own workspace. Clients use Alongpad for free. The organisation pays.

You're responsible for who you invite, what role you give them, and what they do in your organisation. Clients and team members also agree to the acceptable use rules in section 8 when they accept an invite.

3. Plans

Fair use. The limits in the table are the fair-use limits: the number of clients, the people from each client, team seats and storage. Client seats are for your clients, not for your own team. For example, if the same person is invited as a client into a fourth workspace in one organisation, I may ask whether they're really part of your team. If client seats are being used as free team seats, or the limits are being worked around in some other way, I may ask you to move to the plan that fits.

Price changes. I might change prices and limits for new customers at any time. If you're already a customer, you keep your price until I've given you at least 30 days' notice by email, and I won't raise it more than once in any 12 months. The new price applies from your next renewal after the notice, and you can cancel before it does.

4. Trial, payment and renewal

Who you pay. Payments go through Stripe Managed Payments. Stripe, through its checkout service Link, sells you the subscription as the reseller (merchant of record). That means Stripe handles the payment, works out and collects any sales tax or VAT, and sends your receipts and invoices. Your card statement will show the charge as coming from Link. Your card details go to Stripe, not to me. Link's own terms apply to the purchase itself, and you'll see them at checkout.

Prices are shown in US dollars. Stripe may show you the price in your local currency at checkout and add tax where it applies.

Free trial. Every new organisation gets a 14-day free trial. You'll need to add a card when you start. If you don't cancel before the trial ends, you'll be charged for the plan you picked. It's one free trial per person.

Renewal. Plans are monthly or yearly and renew automatically at the end of each period until you cancel.

How to cancel. The organisation owner can cancel from the Billing page in Alongpad (Billing, then Cancel plan), or through Link. Section 5 explains what happens next.

Extra seats on Studio are prorated, so you only pay for the part of the period you have them.

Downgrading. You can move to a lower plan once your account fits inside its limits (for example, number of clients and storage). The change takes effect at the end of your current period.

Failed payments. If a payment fails, Stripe retries it for about a week and I'll show a banner in the app. If it still hasn't gone through, your organisation goes read-only until it's paid. If it's still unpaid 30 days after going read-only, I'll treat it as cancelled, and the steps in section 5 apply from there: 30 days read-only so you can export, a warning email 7 days before deletion, then deletion.

5. Cancelling and what happens to your data

Cancelling stops your plan renewing. After that:

1. You keep full use of Alongpad until the end of the period you've paid for.
2. Your organisation then goes read-only for 30 days. During that time you can download an export of everything (a zip of Markdown, CSV and your files).
3. I'll email the owner 7 days before deletion as a warning.
4. After the 30 days, your organisation and its content are deleted.

If you'd rather not wait, you can choose Delete now. That deletes your organisation straight away and doesn't refund the rest of your period (apart from the first-charge refund in section 6).

Deleted data is removed from the live database straight away and ages out of the daily backups within 7 days.

6. Refunds

You can have a full refund within 14 days of your first payment, and after that you can cancel any time. The details, including what Link (Stripe) may refund under its own rules, are in the Refund Policy. It doesn't affect your statutory rights.

7. Your content

Everything you, your team and your clients put into Alongpad (priorities, notes, comments, files, logos and colours) stays yours. I don't claim any ownership of it.

You give me permission to store, copy, display and process that content only so I can run Alongpad for you, for example to show your workspace in your brand, send notifications and make backups. That permission ends when your content is deleted.

You're responsible for having the right to upload what you upload, and for your content being lawful.

Personal data. Your organisation decides what goes into its workspaces and who sees it, so it's the controller of that personal data and I'm its processor. Section 10 sets out how I handle it. My Privacy Policy covers the data I'm responsible for myself.

8. Acceptable use

Please don't use Alongpad to:

• break the law, or help anyone else break it;
• upload content you don't have the right to share, or that infringes someone else's rights;
• upload malware, or try to get into accounts, organisations or data that aren't yours;
• harass, threaten or abuse anyone;
• send spam, or use invites to contact people who haven't agreed to it;
• overload, probe or reverse-engineer the service, or get round its limits or security;
• resell or rent out Alongpad.

9. Suspending or closing accounts

I can suspend or close an organisation, or remove a single user, if:

• these terms are seriously broken, or broken again after I've asked for it to stop;
• it's needed to protect Alongpad, other customers or anyone else from harm;
• the law requires it.

Where it's reasonable, I'll tell you first and give you a chance to sort it out.

If I close your account for something that isn't your fault, I'll give you at least 60 days' notice (unless the law or a security problem stops me), a chance to export your content, and a refund for any prepaid time you won't get to use.

I might also stop offering Alongpad altogether. If I do, the same applies to everyone: at least 60 days' notice (unless the law or a security problem stops me), an export of your content, and a refund for any unused prepaid time.

10. Data processing terms

This section applies when I process personal data on your organisation's behalf, which is mainly the content in your workspaces and the details of the people you invite. It's my data processing agreement and covers what UK GDPR (Article 28) requires. If your business needs a signed copy, email hello@alongpad.com.

When I process personal data for you, I will:

• only process it to run Alongpad for you and on your documented instructions (these terms and how you use the app are those instructions), unless the law requires otherwise, in which case I'll tell you unless the law stops me;
• make sure anyone who can access it is bound to keep it confidential;
• take appropriate technical and organisational measures to keep it secure;
• only use the sub-processors listed in my Privacy Policy, with contracts that protect the data in the same way;
• give the organisation owner at least 30 days' notice by email before adding or replacing a sub-processor, and if you object, you can cancel;
• only transfer it outside the UK with the safeguards the law requires;
• help you respond to people exercising their data rights, and with security, breach notifications and impact assessments, as far as is reasonable given what I can see;
• tell you without undue delay, and within 48 hours, after I become aware of a personal data breach affecting your data;
• delete your data when your organisation is deleted (section 5), unless the law requires me to keep it;
• give you the information you reasonably need to show these obligations are being met.

You're responsible for having a lawful basis to put personal data into Alongpad and for telling the people concerned (your clients, for example) what you do with it.

11. Availability, support and changes to Alongpad

I'll do my best to keep Alongpad running and I'll tell you about planned downtime, but I can't promise it'll always be available or free of bugs. There's no uptime guarantee and no service credits. It's provided as it is, and I don't give any promises about it beyond what's written in these terms and what the law requires.

Support is by email at hello@alongpad.com. I'll reply within 2 working days (UK, Monday to Friday).

I'll keep improving Alongpad, which means features may change. If I remove something important to a paid plan, I'll give you notice.

12. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law doesn't allow to be limited.

Apart from that:

• I'm not liable for indirect or consequential losses, or for loss of profit, revenue, business, goodwill or data that you could have protected by keeping your own copies. You can download an export of everything at any time, so please keep your own copies.
• My total liability to you under or in connection with these terms is limited to the fees your organisation paid for Alongpad in the 12 months before the event that led to the claim.

13. Changes to these terms

I might update these terms from time to time. If a change matters, I'll email the organisation owner at least 30 days before it takes effect and post the new version here with a new date. If you don't agree with it, you can cancel before then. Carrying on using Alongpad after that date means you accept the new terms. Small fixes (typos, clearer wording) can happen without notice.

14. General

• Law. These terms are governed by the law of England and Wales, and the courts of England and Wales deal with any dispute.
• Whole agreement. These terms, the Privacy Policy and anything you agree with Link at checkout are the whole agreement between us about Alongpad.
• Transfer. I can transfer these terms to someone who takes over Alongpad, and I'll tell you if that happens. You can't transfer them without my agreement.
• If one part fails. If a court finds part of these terms invalid, the rest still applies.
• No waiver. If I don't enforce something straight away, I can still enforce it later.
• Others. Nobody else has rights under these terms.

Questions about any of this: hello@alongpad.com.